for the hospitality industry

Keynote Topics

Deborah's keynotes offer specific courses of action and long-term strategies for achieving success in the hospitality industry. Her inspiring stories, experience, and expertise unify audiences and offer attendees a new perspective.

Creating a Hospitality Culture of the Future - executives and senior level leaders across all hospitality segments

The Heart of Hospitality - executives and senior level leaders across all hospitality segments

Packaging You into a High Performance Marketable Product - meeting and event specialists, travel industry

Women in Leadership - women striving to overcome obstacles to gain leadership positions

Creating a Hospitality Culture of the Future, Trend Report

Every organization wants to out-smart the competition. The goal is to own the space, not just take up space.

As a leader, you need to adopt creative and disruptive tactics to outmaneuver the competition, establish a culture of people first, create evangelists, not just customers, and build a foundation for tomorrow.

Key takeaways:

  • Explore influences that are already shaping the future of hospitality
  • Learn how to spot and act upon trends to stay ahead of the curve
  • Understand who the buyers of tomorrow will be and how they differ from the past
  • Know thyself and understand who you are as a brand
  • Learn how to lead from the front instead of playing catch-up

Best-Fit Audience

This conversation is best suited for executives and senior level leaders across all hospitality industry segments.

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The Heart of Hospitality

Transformational leaders are big thinkers. Effective thinkers act as much with their hearts as they do with their minds.

They won't settle for just good enough. Instead, they seek to create an all-inclusive environment. One in which people are the top priority. This includes both employees and the heart of every hospitality experience, the guest.

Key takeaways:

  • Adopt the right mindset for attracting and retaining exceptional top talent, including; front or back of the house, management, human resources, and salespersons
  • Create opportunities even in a boom economy when talented employees have lots of employment options
  • Learn how investing time and resources make better hires and build stronger teams
  • Learn the true meaning of hospitality and how it applies to the industry today, more so than at any time in recent history
  • Learn how to successfully inspire employees and create happier guests

Best-Fit Audience

This talk is appropriate for executives and senior level leaders across all hospitality industry segments.

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Packaging You into a High Performance Marketable Product

There are two key essentials that separate top producers from average producers.

Empathy, the ability to feel as the other person does and the need to conquer. Whether selling, negotiating or leading a team, discover new techniques and self-motivation drivers to become a high performance, marketable product and win customers for life.

Key takeaways:

  • Learn the difference between having empathy and being sympathetic
  • How to use failure to trigger motivation toward increased efforts
  • Learn how to benefit from understanding a customer's reactions and needs
  • Learn strategies to increase your sales, negotiate better and lead a winning team
  • Investigate basic sales dynamics which allow a person to successfully sell, regardless of the product or service

Best-Fit Audience

This very interactive talk is great for all meeting and event specialists as well as all segments of the travel industry. The discussion will be tailored to the specific experience level of the audience.

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Women in Leadership

Did you know women hold roughly 5% to 12% of top-level executive positions?

Unfortunately, this applies to the hospitality and tourism industry too. Learn how to overcome key stumbling blocks and obstacles that prevent women from leadership positions as well as tactics for fostering a balanced lifestyle as a leader.

Key takeaways:

  • Identify the skills necessary to confidently take on leadership roles
  • Learn from real-life case studies of women and the decisions they made that enabled them to become leaders
  • Discover where confidence comes from and how to get it when needed most
  • Learn how men and women do business differently and how to bridge the gap for a powerful working partnership
  • Explore best practices and create an action plan for a successful leadership career

Best-Fit Audience

Women who have encountered obstacles while striving to achieve leadership positions in the hospitality and tourism industry.

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